When does the system stop calling a customer?
The system will stop calling a customer after one of the following statuses was marked by the representative:
Interested
Not Interested
Follow-Up
Completed
The only time that the customer will receive a call although he was marked with one of the statuses above is when the customer called the system back and there was no answer (because the representative was on a call and at that moment they were not connected).
When a call is not answered by a representative an orange window will pop on the bottom side of your screen
In this case - once the user finishes the next call / finishes the next call trial the system will automatically call the customer back. During this call there will pop a blue window on the bottom part of the screen-
In addition to this you can see on the customers page on the Timeline under "Recent Activities" that there was an incoming call that wasn't answered and under the status "Agent no answer"
After the callback is made you will see a clickable icon - "why this call was made"
